ECO HAVEN® LIMITED RESIDENTIAL WARRANTY
KK Eco Solutions, LLC (hereinafter "ECO HAVEN") warranties to the original Purchaser ("Purchaser") that, for a period of twenty (20) years (except as specified below) of residential use from the date of purchase, under normal use and service conditions, ECO HAVEN® furniture shall be free from material defects. It shall not splinter, crack, chip, peel, rot, or suffer structural damage from insect infestation.
METAL FRAMES
Welds and joints are warranted to not break or crack for five (5) years of residential use, and the powder coat finish is warranted to not peel for five (5) years of residential use.
HARDWARE
Hardware used in production or assembly of ECO HAVEN furniture is warranted to not break for five (5) years of residential use.
CUSHIONS, PILLOWS, & UMBRELLAS
Cushions and pillows are warranted to be free from workmanship or material defects for thirty (30) days from purchase. The fabric on a cushion or pillow is warranted not to tear, mildew, or fade excessively for one (1) year from purchase.
EXCLUSIONS
The following items are specifically excluded from the ECO HAVEN limited residential warranty. ECO HAVEN shall not be liable for any failure, defect or damage resulting from or connected with the following:
- Fading, color change or color match – ECO HAVEN lumber is made with UV-stabilizers to minimize fading; however, upon exposure to the sun, all colors will fade to some degree. To minimize possible fading: keep product covered, utilize cushions where applicable, minimize direct sunlight by storing product when not in use, or use a UV-protectant
- Color or pattern variance between any new replacement section or pieces and other sections or pieces
- Rust or corrosion of stainless steel or zinc coated steel hardware
- Rust or corrosion of steel frames
- Abnormal use of products
- The application of paint, varnish or other coating or chemical not approved by ECO HAVEN or the application of heat or radiation from an external source, such as a barbecue grill, another appliance, fire or reflection from windows or doors
- Any lack of compatibility between our products and any other product not manufactured by us that causes damage to or failure of our products
- Post-delivery labor, transportation or assembly costs
- Damage caused by, among other things, use of incompatible accessories, intentional acts, unreasonable use, misuse, physical abuse, permanent deformation or destruction by human or animal, vandalism, riot, insurrection or civil disorder, accidents or corrosive atmospheres (such as those contaminated by acid rain, harmful chemicals or vapors), or any act of God (such as fire, flooding, hurricane, earthquake, tornado, lightning, ice, etc.), environmental condition (such as air pollution, mold, mildew, etc.), staining from foreign substances (such as dirt, grease, oil, etc.), or normal weathering (defined as exposure to sunlight, weather and atmosphere which may cause any colored surface to gradually fade, darken, chalk, or accumulate dirt or stains)
- Assembly of hardware, accessory items, or defects caused by their assembly
We reserve the right to discontinue or modify any product line or color without notifying the Purchaser. If the original product is unavailable, we retain the right to provide replacement material of equal value or quality.
ECO HAVEN authorizes no person or entity to make. ECO HAVEN shall not be bound by any statement or representation as to the quality or performance of ECO HAVEN products other than as contained in this warranty. This warranty may not be altered or amended except in a written instrument signed by ECO HAVEN and Purchaser.
Under no circumstances will ECO HAVEN be liable for special, incidental, or consequential damages, whether such damages are sought in contract, in tort (including but not limited to negligence and strict liability), or otherwise. ECO HAVEN's liability with respect to defective products shall in no event exceed the replacement of such products or return of the purchase price, as described above.
Some states do not allow the exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights; you may also have other rights that vary from state to state.
This warranty shall only be applicable and enforceable in the United States of America (excluding U.S. territories) and Canada.
Proper product maintenance is required to support the benefits of this warranty. This warranty is voided in the event that there are indications of abuse or neglect to the furniture. This warranty does not apply to normal wear and tear effects on ECO HAVEN products, which are received by regular use of the products.
This warranty is effective for products purchased on or after 12/1/2024.
SERVICE UNDER WARRANTY
For service under this warranty, first contact the ECO HAVEN retailer from whom you purchased the product. Due to their service policy requirements, they may need to submit a warranty claim for you.
When submitting a claim, please supply the following documentation:
- A written description of the defect
- The product's serial number (or proof of purchase, including the date)
- Photographs of the product
Once documentation has been received and evaluated, ECO HAVEN's sole responsibility shall be, at its option, to repair or replace defective components or furniture or authorize repairs by a third party and notify the PurchaPurchasere solution. If the faulty product is unavailable, ECO HAVEN may replace it with a similar product of equal or more excellent value.
All returns require a Return Merchandise Authorization (RMA) prior to being returned. ECO HAVEN will provide a one-attempt call tag for items that must be returned under this warranty. Failure to return the product via ECO HAVEN's call tag will transfer responsibility for returning the product to the purchaser's cost. If product is not returned within thirty (30) days of Return Authorization, Purchaser is responsible for all shipping charges that may apply. All returns must have the RMA number visible outside the shipping box. Failure to return requested defective product will result in forfeiture of any credit.
